Committed Staff Of Your Own
Our Nationwide IT Workforce is committed to the same level of excellence that's performed at Headquarters. The mindset is identical from New York City to Malibu California. Our staff will do installs, analyze, repair and maintain many different types of computer equipment, or may specialize in working on networks or servers. Technology is continually evolving, therefore the technician has to keep up to date in order for them to be able to troubleshoot each specific job.
Maintaining the quality and commitment shows the dedication that is a trademark of DigitalJetstream. We serve the client no matter the location, near or far. Training never stops, learning never stops, because problems never stop. Commitment, Commitment, Commitment. Our support technicians have a wide array of job responsibilities, such as upgrading components of aging systems and removing viruses.
Our Local and Nationwide Technicians deal with the hardware components of computer systems. Although they also deal with software, these technicians may be called upon to install or replace drives, memory, and cards in computer systems. Our technician may be required to build a system from components and load the operating system software on to the hard disk. The technicians will then locate and install the necessary programs, called drivers, that allow the operating system software, such as Windows, to work with the hardware.
Our Nationwide IT Workforce can be contracted and constructed to fit specific needs that are right for your technology demands and is not just limited to English but Spanish as well. If you need a Help Desk on site in New Mexico for example or Louisville Ky we will negotiate and make it happen. Our ability to outsource a Nationwide IT Workforce makes us unique in an ever changing array of challenging demands in the technology field.
Specializing Our Nationwide IT Workforce offers advantages to the savvy client who takes the initiative and investigates these endless possibilities of a tremendous partnership. Remember DigitalJetstream Nationwide IT Workforce and Local Technology analysts are strong customer advocates. They are knowledgeable, courteous and empowered to solve issues to enhance your customers' experience. Typically saving organizations up to 70% versus an in-house help desk service, DigitalJetstream Technology is fully-managed, customization and scaleable to meet your needs now and in the future.
Nationwide IT Work Force Offerings:
- IT Professionals (for placement)
- IT Professionals (for service)
- Database Administrators
- Software Programmers
- Network Administrators
- Help Desk Support
Even the smallest software or network issue can bring a company to a standstill. From the inability to access a company database to total network shutdowns, DigitalJetstream offers our customers the security of knowing that there is a team of on-call professionals, ready to resolve any IT issues as expediently and expertly as possible.
Staff Augmentation
Staff augmentation is an outsourcing strategy which is used to staff a project and respond to business objectives. The technique consists of evaluating the existing staff and then determining which additional skills are required.
DigitalJetstream has the reach and the resources to connect you to the very best IT talent. We draw from our proprietary database of numerous tailored and qualified candidates to help you find temporary professionals that fit seamlessly with your team and your goals. What's more, our Guaranteed Delivery Program removes the risk associated with hiring new talent and gives you the confidence you need to move quickly and achieve measurable results.
Our IT professionals are screened to meet your specific needs - across every skill set and in any discipline, including:
- Web Development
- Mainframe Programming
- Business Analysis
- Software Development and Engineering
- Database Design, Development, and Administration
- Systems Analysis
- Network Engineering and Administration
- Help Desk and Technical Support
- Project Management
- Technical Writing
Staff Augmentation & IT Project Outsourcing
There is a unique ability that our Staff Augmentation has we can transform that into IT Project Outsourcing creating a hybrid approach because there is no one size fits all some needs are best met through staff augmentation, and others through project outsourcing, and sometimes these needs overlap.
DigitalJetstream is more than capable of consulting with you for the best approach based on you needs we have the best of both worlds, without the increased burden of managing multiple vendor relationships. At DigitalJetstream you can trust that we take the time to understand your business and deliver the desired results, whether you need a single specialist or to outsource an entire project
When highly specialized skills are required, it is much more advantageous for you the client to leverage the scale and capacity of DigitalJetstream' staff than to add one more vendor to a growing list of management and governance responsibilities. In fact, in recently completed transactions, world-class service providers have committed to supplying aggressive rate cards by skill set in order to lock-in the right of first refusal to bid for and staff new projects. At DigitalJetstream we eliminate the need for you to go anywhere else because again we offer you the best of both worlds with us.
On Location Engineers
If your organization requires on-site visitation frequently or at scheduled intervals, this is the solution for you. We offer several different plans to fit your needs and budget from only a few hours a month to full-time on-site consultants. Clients under technical support contracts automatically receive priority trouble ticket resolution - especially useful at critical times when major software flaws, vulnerabilities, and virus attacks threaten many of our clients' systems simultaneously and our on-site technicians are booked for extended periods of time
DigitalJetstream supports the work of non-profit organizations, foundations, educational institutions, and other charities that wish to utilize our service offerings. If your organization has non-profit 501(c) status, as approved and authorized by the Internal Revenue Service (IRS), you are eligible for a % discount on many of our hourly rates and service fees. There are no forms to fill, a simple email to our billing department is usually sufficient for existing customers. However, we may request proof of non-profit status (via federal tax forms) in the event that we suspect any misrepresentation. We do ask that if you utilize this discount to please place a link on your web site to our own in whatever way you see fit (text link, image link, etc.).
DigitalJetstream keeps your life stress free with fast onsite response times. When you have an issue that can’t be resolved remotely we send a highly experienced field engineer to provide the quickest solution. We prioritize critical business outages to fit you in on the same or next day if necessary.
Our field engineers tackle a myriad of network scenarios and are capable of familiarizing themselves with your computer or network system no matter how complex it is. Once a site survey is conducted we become more equipped to resolve common issues rapidly and cost effectively.
Our in-house Cloud Support methodology help us to collaborate and escalate issues quickly with senior engineers so that no problem exists that we would not confidently tackle and resolve.
Our direct support partnerships include Microsoft, Dell, Apple, Cisco and other major hardware manufacturers so that our pool of knowledge resources cover all the bases.
When you enlist DigitalJetstream to become your technology partner, you gain support, consultation, knowledge and assurance for all your IT requirements.
From the first call you make you will have access to:
1- Tier 1 (support/router) – Our tier one techs understand the cause of most common problems and will either fix or direct you to the most qualified tech.
2 – Tier 2 Engineer – Tier two engineers are capable of resolving most problems both remote or on-site. In the rare instance that a problem is not resolved at this stage a tier 3 Sr Engineer is employed to resolve the issue.
